Refund policy
Returns, Refunds, and Exchanges Policy
Initiating a Return
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If you wish to return your item for exchange, store credit (in-store or online), or refund, please contact us within 7 days of receiving your order for a Return Authorization (RA) number along with detailed return instructions.
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Return items must be received within 30 days of the original date of purchase.
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After 30 days of original date of purchase, all sales are final.
Eligibility for Return Returned items must be unused and in resalable condition with all original tags still attached to be eligible for a return for refund, exchange, or store credit.
Items Not Eligible for Return or Exchange:
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Items that show wear or have been washed/altered after purchase
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Orders without an in-store receipt code or online order confirmation
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Items purchased on sale, clearance, or special offer
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Items in our "Last Chance Collection" category
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Personalized or custom order items
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Perishable products including candy and spices
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Intimate items
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Bath & Body (soaps, lotions, etc.)
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Downloadable products
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Items purchased directly from the artist or manufacturer
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Items not directly purchased at The Handmade Showroom online or retail store locations
Damaged or Defective Items
We do our best to pack every order with care. In the unfortunate event that your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve this quickly, please email us at hello@thehandmadeshowroom.com with:
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Your Order Number
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A photo of the damaged product
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A photo of the shipping box
Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier. We will work with you to file a claim and send a replacement or issue a refund as quickly as possible.
Exchanges
If you would like to exchange your purchase for an item in our store or on our website, contact us with your order number, contact information, and details about the items you wish to exchange.
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For In-Stock Items: If in stock, we will hold the exchange item(s) for up to 2 weeks from the date of your request while we wait for the return of your originally purchased item(s).
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For In-Store Exchanges: Item(s) to be exchanged will be available for pickup during regular business hours.
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For Mailed Exchanges: We will ship your exchange item(s) when your returned item(s) are received and approved for an exchange.
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Balance Due: If a balance is due, we will send you an invoice to pay securely online. Once payment is received, we will ship your new item(s).
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Credit Owed: If a balance is owed to you, we will process a refund for the amount due to the original form of payment. No cash refunds unless cash is the original form of payment.
Please note that returns and exchanges have a maximum 30-day window from the original date of purchase. Items received after 30 days from the original date of purchase without prior approval may incur a restocking fee.
Returns for Store Credit
If you would like to return your item(s) in exchange for a non-expiring, fully transferable gift card (choose in-store or online) for future purchases, we are happy to help! Please email us your order number and contact information, and we’ll get back to you with full instructions.
Returns for Refund
Once we receive your returned item(s), our team will review and inspect them. Once approved, we will send you an email to confirm that we’ve received your item and are processing your refund to your original form of payment. Please note that it may take a few days or up to 2 weeks for the refund credit to show up on your bank statement.
Return Shipping
Customers are responsible for all return shipping costs, unless the item was received damaged, defective, or was an error on our part.
Please be sure to securely package your item when shipping it back to us. We highly recommend purchasing insurance for the value of the item to be returned. Uninsured packages that are lost in transit or received with undeclared damage may not be eligible for exchange or refund.
Holiday Gift Return and Exchange Policy
Gift purchases made between November 1st through December 31st of any given year are eligible for return or exchange through January 31st with a gift receipt or original receipt number.
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Online purchases and returns via mail: Returns for purchase price refund will be credited to a non-expiring online gift card code or as a return credit to the original form of payment only.
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In-store purchases: Returns for refund will be credited to a non-expiring in-store gift card or as a return credit to the original form of payment only. (Online gift card code upon request)
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Exchanges resulting in a credit of more than $20 will be given a gift card for the remaining balance.
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No cash refunds unless that was the original form of payment.
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No refunds or exchanges beyond 60 days of original purchase.
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All other return and exchange policies apply.
Additional Questions
If you have questions or concerns about our return and exchange policies, please contact us at:
Email Address: hello@thehandmadeshowroom.com
Store phone number (voice and text): 206-623-0504
Thank you for supporting our independently owned small business in the heart of downtown Seattle!
Updated and effective as of November 16, 2025
Bottom line, we want you to be happy with your purchase from The Handmade Showroom! Always feel free to contact us and we’ll do everything we can to make shopping with us the most pleasant experience possible!