Help Center

Updated June 1, 2025

Due to the increasing unpredictability of international shipping costs, fluctuating carrier rates, and complex customs duties, we've made the difficult decision to suspend international shipping at this time.

Currently, we are only offering shipping within the U.S. and Canada.

If you're located outside these regions and are interested in placing an order, feel free to reach out through our contact form. We’ll be happy to review your request and respond within 2 business days.

Please note: Any import duties or taxes will be the responsibility of the recipient.

We understand this may be disappointing, and we hope to resume international shipping in the future as conditions stabilize. Thank you for your understanding and support!

Returns and exchanges at The Handmade Showroom

Items returned for refund or exchange must be in unused condition, have all original tags attached, and be in salable condition (unless defective). If an item shows use or wear, such as a t-shirt that has obviously been worn and/or washed, we will not be able to process a return or exchange and the original item(s) will be returned to you.

Please note that discounted, sale-priced, special-request, and custom-made items are final sale and not returnable or exchangable.

In-store returns or exchanges: New or defective merchandise purchased at The Handmade Showroom (THS) are accepted for exchange, store credit, or refund to the original form of payment within 30 days of purchase with a valid receipt, receipt code, or online order number. (If paid with a credit card, your receipt number can also be recalled in-store with same credit card used to make the original purchase).

Online purchase returns and exchanges: To ship your return items to us for an exchange, credit to an online gift card code, or a purchase price refund to the original form of payment, please contact us with your receipt code or order number for complete return instructions and a personalized Return Authorization number prior to shipping.

If you have questions about our policies or the item(s) you wish to return, feel free to contact us anytime at hello[at]thehandmadeshowroom.com or call us at 206-623-0504.

Exchanges of holiday gifts purchased in November & December are accepted through Jan. of the following year with a valid receipt code, provided the item is in new, unworn, unwashed condition with all the original tags still attached. Balances over $10 will be credited to a fully transferrable, non-expiring THS gift card.

Please note that requests for refund will be credited back to the original form of payment. Cash refunds are given only if the original form of payment was made in cash. No returns for refund after 60 days from the original purchase date. All other return and exchange rules apply.

Just bring in the item(s) you wish to exchange with your receipt, receipt number, or credit card used to make the original purchase and we'll happily help you with your exchange!

If you know the item(s) or size(s) you are looking for, contact us and we'll hold it for you for up to 24 hours to give you time to come in with your return item(s).

Even exchanges of an item for a different size or color of the same style (e.g. exchanging a size small for a medium of the same t-shirt) are generally accepted anytime*, as long as the original item returned is in unwashed, unworn, new condition with the tags still attached, and the specific item still actively in-stock at The Handmade Showroom. 

*Please note that if we no longer carry the specific item you want to bring back and it is past our standard 30 day return / exchange window, we will not be able to accept the item as a return or exchange. See "What is your standard return and exchange policy" in our FAQ page for details.

It's always a good idea to contact us to find out how we can help you! 

We are happy to do what we can to make shopping with us the best experience possible!

Yes - if you need to ship your item(s) back to us for a purchase-price refund to the original form of payment or a THS gift card, contact us within 30 days of purchase at hello@thehandmadeshowroom.com or call 206-623-0504 during business hours with your receipt code for complete return instructions and a personalized Return Authorization (RA) number.

Please note: Returned items received without prior authorization may not be credited properly. Please contact us first before mailing your items!

Purchases made directly from the artist either at a craft show or via the artist's website are not returnable or exchangeable at The Handmade Showroom. Please contact the artist directly for assistance.

Conversely, purchases made at THS are not returnable or exchangeable directly with the artist. Please contact us for help with your purchases made at The Handmade Showroom.

Workshop Cancellation & Refund Policy

We understand that plans can change, and we strive to be as flexible as possible while ensuring a smooth experience for all attendees. Please review our cancellation and refund policy before registering.

• Refunds: Cancellations are accepted up to four (4) days before the scheduled workshop date for a full refund. After this deadline, no refunds will be issued.
• Ticket Transfers: If you can no longer attend, you may transfer your ticket to someone else. Please notify Marlo Miyashiro at The Handmade Showroom by phone or text at 206-623-0504 as soon as possible to update the registration.
• No-Shows: Participants who do not attend the workshop will not be eligible for a refund or credit.
• Workshop Cancellations (By Us): In the unlikely event that we need to cancel or reschedule a workshop, all registered participants will receive a full refund. Notification will be sent via email and text (if applicable).
• Special Circumstances: We understand that unexpected situations may arise. Last-minute cancellations due to emergencies will be handled on a case-by-case basis. Please reach out as soon as possible if you need assistance.

For any questions or to request a transfer, please contact Marlo Miyashiro at 206-623-0504.

We are located on the 3rd floor of the New Pacific Place Shopping Center in the heart of downtown Seattle, to the right off of the main elevators and around the corner from the Nordstrom Skybridge

Our mailing address is: 600 Pine Street, Suite 330, Seattle, WA 98101

Store phone: 206-623-0504

Google Map: http://bit.ly/THSGOOGLEMAP

Pacific Place Website: http://www.pacificplaceseattle.com

There is a convenient parking garage under the building here at Pacific Place with entrances on both 6th and 7th Avenues.

Directions and parking rates can be found on the Pacific Place website.

Valet parking and EV charging stations are available on site.

At this time, our Pacific Place storefront is our only location. We are always dreaming of expanding someday, so if you have an idea of an area that would support a store like The Handmade Showroom, please let us know! :D

Our collection is meticulously curated by our founders with the help of our whole team at The Handmade Showroom.

The best way to submit your work for consideration is to read through everything on our artist information page. If you meet the requirements, go to the link found at the bottom of the page to fill out our official application form.

We are currently represent work by US-based artists and designers exclusively, preferring to work with individual and independent artists directly when possible. 

We do not consider work by artists or collectives based outside of the US at this time. 

We appreciate your interest in working with us!

While the majority of our artists live and work in the Pacific NW region of the US, we have expanded our scope to include collections by artists from all over the United States who have little to no representation in the Seattle, WA area. 

Please read our artist application page to learn how we like to work with our artists.

Please keep in mind that we receive a large number of applications with limited space available. For most applications, we keep the information on file just in case a spot opens up in the corresponding category.

Follow us and keep up to date on what is happening at The Handmade Showroom!

Facebook @thehandmadeshowroom

Instagram @thehandmadeshowroom

We review new applications at least once a week.

Each submission is carefully considered based on the following categories:

• Design originality
• Overall product quality
• Brand professionalism
• Category availability
• Retail price point
• Overall fit in our current collection

We are currently at maximum capacity for most categories, so even if your work is the perfect fit for us, we might have to wait until there is availability in your category before we can send you an invitation to join us. We ask for your patience while we find a place for your work.

If, upon reviewing your application, we find that your collection is not a good fit for our customer base, we will try to let you know as soon as possible, but we do have quite a few submissions sent to us weekly so it could take a while for us to email you.

In general, we will say that no news is good news - if your work is still being considered, we will keep your information on file and refer back to our list when an opening is coming up.

Please note that if we do happen to send an email letting you know that your work is not a good fit for us right now, that Does NOT mean that we think your work is bad or anything of the sort! The truth is, in order to present a cohesive collection of work in our store, we must be laser focused on our customer's needs and plan new additions accordingly. It truly is not personal!

We are pretty busy most days, so we are not able to accept unscheduled appointments for product review. 

The best way to get in front of us is to fill out an application to introduce us to your work first before trying to set up an appointment with us. 

If you have a line sheet and/or links to your wholesale website you would like to share with us, feel free to email them to us at hello@thehandmadeshowroom.com

Email us at hello@thehandmadeshowroom.com

Call us during business hours at 206-623-0504

Give us feedback, leave a review, or follow us to see what's new

Like us and/or leave us a review on Facebook @thehandmadeshowroom

Follow us on Twitter @handmadeshowrm

Follow us on Instagram @thehandmadeshowroom

Read and/or leave us a review on Google, Yelp  and TripAdvisor

Visit us

Pacific Place Shopping Center in downtown Seattle

600 Pine Street, Suite 330 (3rd Floor)

Seattle, WA 98101

Current open hours: Every Day 12:00pm to 7:00pm

Holiday hours can be found on our Contact Us page and Visit Us page

Check our Visit Us page for more information and holiday hours.

Yes, absolutely!

When checking out, be sure to choose the "In-store Pickup" option

We will send you a message confirming your purchase then package up your order and hold it for you in-store until you can stop by to pick it up! 

If you have any questions, please call or contact us anytime. We are always happy to help!

Yes! We are in the process of updating all of our gift bundles to allow for purchasing each item individually within each listing. Just click on the bundle that contains the item you wish to purchase and choose that item from the list of items available.

You can also search for the item from our home page to find it's individual listing page. 

Look for the magnifying glass ? in the top left corner of the page.

If you are unable to choose item you want in the bundle listing, please contact us or call 206-623-0504 during business hours and we'll be happy to help you with your purchase!

Yes! We are happy to hold items for up to 24 hours if you'd like to come in to see it in person*.

The best way to let us know you're interested in an item is to call us during business hours so we can immediately pull the item(s) off of the sales floor for you.

You can also contact us via our online form or email, however confirming your request may take us anywhere from a few hours to a day depending on when we receive your request.

*Please note that items placed on hold without a deposit may be purchased online at any time.
If this happens, we will contact you ASAP to let you know that the item is no longer available.

Don't want to risk losing that wonderful one-of-a-kind item?
To ensure the item(s) you want are here when you arrive is to complete a purchase online and use "In-store Pickup" as your free "shipping" option. If you find that you no longer want the item(s) once you see them in person, we would be happy to process full refund!

We do not currently have an automated way for us to help you create a gift wish list, but we are very happy to work with you to create a custom shopping list to help your loved ones make the best decision when looking for something for you!

Visit us at the store or contact us and we'll be happy to help make your upcoming special occasion an easy gift-giving experience for all involved!

If an item is marked sold out, you are welcome to fill out the email contact form on the item's page and if it is an item that we can restock, we'll email you when it arrives.

If the item is marked "One of a kind" then it is unlikely that we will receive another item just like it but we encourage you to see what else we have by that artist by shopping by artist name.

If you are looking for items by a specific artist, we suggest following us on social media to be among the first to find out about new collections that arrive:

• The Handmade Showroom on Facebook
• The Handmade Showroom on Instagram

You might also consider setting up a Google Alert for the artist's name with the options frequency set to "as-it-happens"

What payment methods do you accept?

We accept a variety of secure online payment methods, including:

💳 Credit & Debit Cards:

• Visa
• Mastercard
• American Express
• Discover
  
  
• Also accepted online only: Diner's Club, JCB, elo, Union Pay

📱 Digital Wallets:

• Shop Pay (Fast checkout with saved details)
• Google Pay (For Chrome and Android users)
• Apple Pay (For Safari and iOS users)
• PayPal (Including PayPal Pay Later & Venmo)
• Amazon Pay (Use your Amazon account for quick checkout)
• Meta Pay (Secure checkout with Facebook & Instagram integration)

🏦 Buy Now, Pay Later Options:

• Shop Pay Installments (Powered by Affirm) – Split your purchase into 4 interest-free payments or longer-term financing.

🔒 Secure Checkout Guaranteed – Your payment details are encrypted and protected.

👉 You can also see all accepted payment methods at the bottom of every page.