Shipping policy

Thank you for visiting and shopping at The Handmade Showroom.
Below are our terms and conditions that constitute The Handmade Showroom Shipping Policy.

HOLIDAY CUT-OFF SHIPPING DATES 2022

Based on USPS and UPS guidelines, these are the order cut-off dates for expected delivery before December 25, 2021: 

US Domestic Deliveries  
USPS First Class Mail December 14, 2022
USPS Priority Mail December 15, 2022
USPS Express Mail December 20, 2022
Alaska / Hawaii Deliveries  
First Class / Priority Mail December 15, 2022
Express Mail December 19, 2022
International Deliveries  
USPS First Class / Priority Mail December 4, 2022
USPS Express Mail December 11, 2022

 

As of November 19, 2021, USPS has suspended service to a list of specific countries including Australia and New Zealand. A full list of International Mail Service Suspensions can be found on the USPS website HERE. If an order is processed for delivery to one of the countries listed with suspended service, a full refund of the purchase price will be issued as soon as possible. (updated April 2022)

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Domestic Shipping Policy (US)
Shipment processing time
All orders are processed within 2-3 business days after confirmation of payment.
Orders are not shipped on weekends or holidays.

During US Holidays, USPS shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone ASAP.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method estimated delivery times from Seattle and are in addition to order processing times (normally 2 to 3 days).

USPS First Class Mail 3-5 business days
USPS Priority Mail 1-3 business days**
USPS Priority Mail Express 1-2 business days Guaranteed*


* USPS Guarantees delivery of Priority Mail Express packages by refunding shipping costs if package is not delivered on guaranteed date. It is only available for orders with delivery addresses within the continental United States.

**Note: As of this addendum 12/3/21, USPS has extended its Priority Mail guarantee to 3 and 4 days. More information on the USPS website here.

Delivery delays can occasionally occur. Once we ship your item, USPS is responsible for delivery and can experience delays due to weather conditions, holiday volumes and other conditions.

If you have questions about the status of your shipment, we will do whatever we can to help! Call or email us and we'll see what we can do!

Shipment to P.O. boxes or APO/FPO addresses
The Handmade Showroom ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
The Handmade Showroom is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
The Handmade Showroom is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
International shipments may take an additional 7 to 10 days before we can ship your order plus additional time to arrive based on the shipping carrier chosen. Additional postage fees may be required before we can ship your order.

We are able to ship outside of the US, however we will need to confirm your shipping address as well as calculate accurate shipping charges before your order can be fulfilled.

When we are notified of your order, we will contact you via email to confirm your order and update any shipping differences.

If we calculate the shipping as more than what our checkout system has charged, we will send an additional invoice for the balance due. Conversely, if actual shipping is less than the amount charged, a refund will be made to your method of payment.

As of November 19, 2021, USPS has suspended service to a list of specific countries including Australia and New Zealand. A full list of International Mail Service Suspensions can be found on the USPS website here. If an order is processed for delivery to one of the countries listed with suspended service, a full refund of the purchase price will be issued as soon as possible. (updated April 2022)

If you have questions about our international shipping policies, please contact us before you place your order at hello[at]thehandmadeshowroom.com

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. (link at the bottom of the page)

In-store Order Pickup Policy
Orders completed online can be put on hold to pickup at our physical store location during business hours: Monday - Saturday 10am to 8pm, Sunday 11am to 7pm. (Please note: as of August 15, 2020, our store hours are temporarily reduced to 12pm to 7pm every day until further notice)
Choose "In-Store Pickup" as a shipping option at checkout and we will contact you to confirm your order.

Before or after business hours pickup can be arranged by appointment only.
Holiday hours may vary. Contact us for more information.

The Handmade Showroom
600 Pine Street, Suite 330
Seattle, Washington 98101

Email Address:
hello@thehandmadeshowroom.com

Telephone number:
206-623-0504

Updated and effective as of April 1, 2022
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