Shipping policy
Thank you for visiting and shopping at The Handmade Showroom. Below are our terms and conditions that constitute The Handmade Showroom Shipping Policy.
Domestic Shipping Policy (USA)
Shipment Processing Time All orders are processed within 2-3 business days after confirmation of payment. Orders are not shipped on weekends or holidays.
During US Holidays, USPS shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method delivery times are estimates provided by the carrier, are calculated from our location in Seattle, and are in addition to our standard order processing time.
USPS Service Estimates
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USPS Ground Advantage™ (Replaces First-Class Package): 2-5 business days (Estimated)
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USPS Priority Mail®: 1-3 business days (Estimated)
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USPS Priority Mail Express®: 1-2 business days (Guaranteed)
About Delivery Estimates vs. Guarantees
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Estimated Times (Ground Advantage & Priority Mail): Please be aware that the delivery times for USPS Ground Advantage™ and USPS Priority Mail® are estimates only and are not guaranteed by the USPS.
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Guaranteed Times (Priority Mail Express): Priority Mail Express® is the only service that includes a money-back guarantee from the USPS for failure to deliver by the specified date. This guarantee is subject to all USPS terms and conditions.
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Delivery Delays: Once we hand your package to the carrier, USPS is responsible for its delivery. We are not responsible for delays due to weather conditions, holiday volumes, or other carrier-related issues. If you have questions about the status of your shipment, we will do what we can to help.
Shipment to P.O. boxes or APO/FPO addresses The Handmade Showroom ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages or Issues We do our best to pack every order with care. In the unfortunate event that your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve this quickly, please email us at hello@thehandmadeshowroom.com with:
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Your Order Number
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A photo of the damaged product
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A photo of the shipping box
Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier. We will work with you to file a claim and send a replacement or issue a refund as quickly as possible.
International Shipping Policy (updated November 2025)
Due to the increasing unpredictability of international shipping costs, fluctuating carrier rates, and complex customs duties, we have made the difficult decision to adjust our shipping services.
Shipping to the U.S. & Canada We are currently offering shipping to addresses within the United States and Canada.
For Canadian Customers: Customs, Duties, and Taxes Please be aware that any import duties, taxes, or brokerage fees are the sole responsibility of the recipient. These charges are not included in your order total or shipping cost and will be collected by the carrier upon delivery. The Handmade Showroom is not responsible for any customs and taxes applied to your order.
All Other International Destinations At this time, we have suspended automated shipping to all other international destinations.
If you are located outside the U.S. and Canada and are interested in placing an order, we invite you to please reach out through our contact form. We will be happy to review your request on a case-by-case basis to see if a special arrangement is possible. We will respond to your inquiry within 2 business days.
We apologize to our international customers. We sincerely hope to resume broader international shipping in the future as conditions stabilize. Thank you for your understanding and support!
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. (link at the bottom of the page)
In-store Order Pickup Policy
Orders completed online can be put on hold to pick up at our physical store location (Pacific Place, 600 Pine Street, Suite 330 (third floor) Seattle, WA 98101) during business hours.
We are open every day, 12:00 pm to 7:00 pm.
Choose "In-Store Pickup" as a shipping option at checkout. When your order is ready to pick up, you'll receive a notice from us via email. Before or after business hours pickup can be arranged by appointment only. Holiday hours may vary. Contact us for more information.
The Handmade Showroom 600 Pine Street, Suite 330 Seattle, Washington 98101
Email Address: hello@thehandmadeshowroom.com
Telephone number: 206-623-0504
Updated and effective as of November 16, 2025
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