Refund policy

Returns, Refunds, and Exchanges Policy

If you wish to return your item for exchange, store credit (in-store or online), or refund, please contact us within 7 days of receiving your order for a Return Authorization (RA) number along with detailed return instructions.

Return items must be received within 30 days of the original date of purchase.
After 30 days of original date of purchase, all sales are final.

Returned items must unused and in resalable condition with all original tags still attached to be eligible for a return for refund, exchange, or store credit.

Items not eligible for return or exchange:
• Orders without a receipt or receipt code
• Items purchase on sale, clearance, or special offer
• Personalized or custom order items
• Perishable products
• Intimate items
• Bath & Body (soaps, lotions, etc.)
• Downloadable products
• Items purchased directly from the artist or manufacturer
• Items not directly purchased at The Handmade Showroom online or retail store locations

Damaged or defective items
In the unfortunate event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. If the same or suitably similar item is not available, a full refund will be processed. Please email a photo of the damaged item(s) and packaging to within 7 days of receiving your order to begin the process.

Exchanges for in-stock item(s)
If you would like to exchange your purchase for an item in our store or on our website, contact us with your order number, contact information, and details about the items you wish to exchange. If in stock, we will hold the item(s) for up to 2 weeks from the date of your request while we wait for the return of your originally purchased item(s).

Item(s) to be exchanged in-store will be available for pickup during regular business hours.
If you are mailing the original purchase item(s) back to us, we will ship your exchange item(s) when your returned item(s) are received and approved for an exchange.

Please note that returns and exchanges have a maximum 30 day window from the original date of purchase. Items received after 30 days from the original date of purchase without prior approval may incur a restocking fee.  

  • If a balance is due, we will send you an invoice to pay securely online. Once payment is received, we will ship your new item(s) to the address you provide.
    If a balance is owed to you, we will process a refund for the amount due to the original form of payment. No cash refunds unless cash is the original form of payment.

Returns for store credit (in-store or online gift card)
If you would like to exchange your item(s) or would like a non-expiring, fully transferable gift card (choose in-store or online) for future purchases, we are happy to help! Please email us your order number, contact information, and we’ll get back to you with full instructions on returning your item(s) to us.

Returns for refund to original form of payment
Once we receive your returned item(s), our team will review and inspect the item(s). Once approved, we will send you an email to confirm that we’ve received your item and are processing your refund to your original form of payment. Please note that all payment companies are different in the amount of time it takes to confirm a credit, so it may take a few days or up to 2 weeks for the refund credit to show up on your bank statement.

Return Shipping
Please be sure to securely package your item when shipping it back to us and consider paying for insurance on the package as well. We highly recommend purchasing insurance for the value of the item to be returned. Uninsured packages that are lost in transit or received with undeclared damage may not be eligible for exchange or refund.

Additional Questions
If you have questions or concerns about our return and exchange policies, please contact us at:
Email Address:
Store phone number: 206-623-0504

Holiday Gift Return and Exchange Policy

Gift purchases made between November 1st through December 31st of any given year are eligible for return or exchange through January 31st with a gift receipt or original receipt number.

  • Online purchases and returns via mail: Returns for purchase price refund will be credited to a non-expiring online gift card code or as a return credit to the original form of payment only.
  • In-store purchases: Returns for refund will be credited to a non-expiring in-store gift card or as a return credit to the original form of payment only. (Online gift card code upon request)
  • Exchanges resulting in a credit of more than $10 will be given a gift card for the remaining balance.
  • No cash refunds unless that was the original form of payment.
  • No refunds or exchanged beyond 60 days of original purchase.
  • All other return and exchange policies apply.

Thank you for supporting our independently owned small business in the heart of downtown Seattle!

Updated and effective as of December 1, 2022

Bottom line, we want you to be happy with your purchase from The Handmade Showroom!
Always feel free to contact us and we’ll do everything we can to make shopping with us the most pleasant experience possible!


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