If you would like to submit a return, please take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org
Returns, Refunds, and Exchanges Policy
If you wish to return your item for store credit, gift card, exchange, or refund, we must receive your request within 30 days of the date you received your item.
Returned items must be in unused, resalable condition with all original tags still attached.
Items not eligible for return or exchange:
• Orders without a receipt or receipt code
• Items purchase on sale, clearance, or special offer
• Personalized or custom order items
• Perishable products
• Intimate items
• Bath & Body (soaps, lotions, etc.)
• Downloadable products
• Items purchased directly from the artist or manufacturer
• Items not directly purchased at The Handmade Showroom online or retail store locations
Exchanges and store credit (gift card)
If you would like to exchange your item(s) or would like a non-expiring, fully transferable gift card (choose in-store or online) for future purchases, we are happy to help! Please email us your order number, contact information, and item(s) requested for exchange and we’ll get back to you with full instructions on returning your item(s) to us.
Damaged or defective items
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. If the item received is not available, a full refund will be processed. Please email a photo of the damaged item(s) to email@example.com within 30 days of receiving your product to begin the process.
Refunds to original form of payment
To initiate a return for refund or exchange, please contact us at firstname.lastname@example.org for full return instructions.
Please include your order number and contact information in your email so we begin the return process right away.
Once we receive your returned item(s), our team will review and inspect the item(s). Once approved, we will send you an email to confirm that we’ve received your item and are processing your refund to your original method of payment. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days or up to 2 weeks for the refund to show up in your bank statement.
Please be sure to securely package your item when shipping it back to us and consider paying for insurance on the package as well. Returned items received damaged due to insufficient packaging will not be eligible for refund.
We highly recommend purchasing insurance for the value of the item to be returned. Uninsured packages that are lost are not eligible for exchange or refund.
If you have questions or concerns about our return and exchange policies, please contact us at:
The Handmade Showroom
600 Pine Street, Suite 330
Seattle, Washington 98101
Updated and effective as of April 1, 2022
Bottom line, we want you to be happy with the work you purchase at The Handmade Showroom! We are super nice to work with, so always feel free to contact us and we’ll do everything we can to make shopping with us the most pleasant experience possible!